Penoaks Publishing

Independent publishing; professional quality

Revisions Policy

Here at Penoaks Publishing, we believe your book deserves the best, so we stand behind our work 100%. We want to work with you to make your book perfect and fix any problems that may arise when you publish your project. However, just as you deserve to be paid for your words, we are professional artists and deserve to be paid for our time. Therefore, our policy on changes and revisions is as follows. (All design fees listed are minimums; the final fee may be higher depending on the time and effort involved.)

Interior Layouts
  • Unless otherewise noted, two rounds of revisions are allowed on all custom-designed interior layouts (one round allowed on basic layouts). A "round" is any time a new file is generated. You can request as many changes as you want during a round, but once a file has been generated and sent to the author, it counts as a round. If further changes are requested after two rounds, a minimum design fee of $20 per round will be charged, regardless of how many or how few changes are made.
  • There is generally no fee for converting the layout for additional retailers if requested at the time of service. However, if the author requests additional conversions more than two weeks after the completion of the project, a minimum design fee of $20 will be charged.
  • We guarantee that all files we design will publish perfectly and smoothly on the retailers the file was designed for. If you experience problems while publishing a file we designed on the retailer it was intended for, we will fix the issue at no charge to you. This guarantee does not cover errors or miscommunication on the part of the author (i.e., author's original photos were poor quality, author gave inaccurate publishing specs). We also cannot guarantee that files will publish on different retailers other than the file was designed for originally. At this time, Penoaks Publishing cannot guarantee that any ebook files will publish on IngramSpark or Lightning Source.
  • We cannot guarantee a file we did not create. If you make any changes to the files we send you, our guarantee is void. While we will still gladly help you with any problems or questions you might have while publishing, a minimum $20 design fee will be charged.
  • Unless otherwise indicated, all premade templates are sold "as-is," and any changes will require a design fee.
  • Penoaks Publishing is not responsible for errors that were present in the original manuscript. This includes, but is not limited to, typographical errors. If any changes to the text are made after the book has been formatted (including, but not limited to, adding or removing elements of the manuscript, correcting typographical errors), a minimum design fee of $20 will be charged. A design fee may also be charged if corrections are needed due to the author's original intent with the manuscript being unclear (i.e., scene breaks were not clearly marked).
Covers and Other Graphics
  • Unless otherewise noted, two rounds of revisions are allowed on all custom-designed graphics. A "round" is any time a new file is generated. You can request as many changes as you want during a round, but once a file has been generated and sent to the author, it counts as a round. If further changes are requested after two rounds, a minimum design fee of $20 per round will be charged, regardless of how many or how few changes are made.
  • However, due to the nature of graphic design, if the author requests excessive changes that would essentially result in a new design (such as requesting a different stock photo), Penoaks Publishing reserves the right to charge a design fee, regardless of how many rounds of revisions the cover has been through already.
  • We guarantee that our designs will publish without error on the retailers the design was originally created for. If you experience errors while printing a design we created on the retailer it was originally designed for, we will fix it at no charge to you. However, we cannot guarantee against author errors or omissions (i.e., giving us the wrong page count or print size), the quality of any stock photos or original materials provided by the author, differences between monitors, and differences of color grade between printers. We also cannot guarantee that designs will print on different retailers than the design was created for originally.
  • There is generally no fee for converting or resizing a design if requested at the time of service. However, if the author requests additional conversions or sizes more than two weeks after the completion of the project, a minimum design fee of $20 will be charged.
  • We cannot guarantee a file we did not create. If you make any changes to the files we send you, including converting the design to a different file type or resizing it, our guarantee is void. While we will still gladly help you with any problems or questions you might have while publishing, a minimum $20 design fee will be charged.
  • Unless otherwise indicated, all premade covers and graphics are sold "as-is," and any changes will require a design fee.
  • Penoaks Publishing is not responsible for errors that were present in the original material. This includes, but is not limited to, typographical errors in the back cover copy. If any changes are needed due to errors in the original material, a minimum design fee of $20 will be charged.

Questions? Don't hesitate to contact us.